Our continuous endeavor is to offer you a comprehensive range of user-friendly banking services accessible both in person and online. Our services are available around the clock, seven days a week, through our fully equipped branches, various ATMs, call center, as well as online and mobile banking platforms. We aim to ensure your banking needs are met with convenience and efficiency.

With your convenience in mind, we've enhanced our website and online/mobile banking services, introducing font enlargement features. This improvement is designed to bring us closer to you, ensuring a more accessible and supportive banking experience tailored to your needs.

Our dedication is unwavering and persistent—a serious and continuous commitment to leverage all tools and services. We aim to create a secure and comfortable environment for all our clients, catering to their diverse needs.

More Details

- Introducing our Qard Hassan account, a financial arrangement devoid of profits or losses.

- Open in Kuwaiti Dinars or major foreign currencies, this account offers flexibility.

Withdrawals can be effortlessly made through cheques or a withdrawal notice, conveniently available at our branch counter. Your financial transactions are handled with transparency and simplicity.

- You can get a 10-page Cheque book when opening the account (commission KD 2) and 25 pages for subsequent times (commission KD 5).

- You can get a debit card immediately.

- You can obtain a credit card against a block of 110% or against the salary,

- subject to the approval of the bank in accordance with the applicable terms and conditions.

- You can get free SMS service.

- You can get a free or customized monthly account statement.

Always Remember
No withdrawals will be made if there is no balance in the account.
The current account(s) will be closed, in the event that 3 cheques without balance are returned within a year, in addition to the inclusion of the name in the list of clients whose accounts have been closed due to bounced cheques.

Client responsibility
Maintain the cheque book in a safe place and notify the bank in case the cheque book or any of its papers is lost.
Updating the Civil ID data and providing the bank with a valid card.
Maintaining the debit card and the password, and notifying the bank immediately in the event of its loss, as the client is responsible for any withdrawals made with the debit card until its cancellation.
Always ensure that there are sufficient balances to cover the cheques issued to the account of other creditors.

To enhance your banking experience and ensure secure transactions, we've upgraded our ATMs. Now, you can effortlessly withdraw money, deposit cash, deposit checks, check your balance, transfer funds between accounts, and even generate PIN codes for telebanking services, among various other conveniences. Our goal is to provide you with a comprehensive and secure range of services at your fingertips.

 

We see and listen to your needs!

To enhance your banking experience and ensure secure transactions, we've upgraded our ATMs. Now, you can effortlessly withdraw money, deposit cash, deposit checks, check your balance, transfer funds between accounts, and even generate PIN codes for telebanking services, among various other conveniences. Our goal is to provide you with a comprehensive and secure range of services at your fingertips.

 

Special advantages for blind and visually impaired clients

- Braille keypads.

- Clear and large font with high contrast background colors on easy-to-use screens.

- Voice guidance service when using earphones (through ATM audio jack).

- Darkening the ATM main screen for further privacy by activating the voice guidance service. The following functions are available:

1- Cash withdrawal (including fast cash).

2- Balance inquiry.

3- Fund transfer between accounts.

4- Changing your PIN code.

Other advantages

- User-friendly ATMs for wheelchair users that are of adequate height.

- Special doors equipped with sensors to automatically close in front of the next client until the transaction is completed.

- Emergency button to alert security personnel when necessary and open the door immediately.

 

Do you wish to gain access to the ATM service?

 

Follow these simple steps:

- Go to the ATMs in our branches for people with special needs.

- Get your debit card and PIN code.

- Use the earphones to activate voice guidance.

Our branch staff is fully ready to assist you if you have any questions.

Online and Mobile Banking

KFH (formerly AUB) Internet Banking services are designed to be inclusive and compatible with a variety of voice tools. Clients can utilize their preferred accessibility software to access our bank services and information. This ensures that blind and visually impaired clients can effortlessly engage with our services through convenient audio interfaces. We are committed to making our banking services accessible to all.

 

At your service… at your home!

Understanding the importance of seamless banking transactions, we are delighted to offer our online banking services. With these services, you can conveniently conduct the majority of your banking transactions from anywhere, eliminating the need to visit a branch. Our goal is to provide you with a hassle-free and efficient banking experience tailored to your convenience.

KFH (formerly AUB) Internet Banking services are designed to be inclusive and compatible with a variety of voice tools. Clients can utilize their preferred accessibility software to access our bank services and information. This ensures that blind and visually impaired clients can effortlessly engage with our services through convenient audio interfaces. We are committed to making our banking services accessible to all.

 

How to register for Online Banking?

There are two ways to register for Online Banking:

The website:

• Go to KFH (formerly AUB) Official website and click on the "Register" button.
• Select "Personal Banking" and follow the simple registration steps.

 

The Mobile Banking app:

• Download the KFH (formerly AUB) Mobile Banking app from the Apple App Store or Google Play Store.
• Click on "Register" and select to register using your Debit Card or using Kuwait Mobile ID credentials.
• Follow the simple registration steps.

 

How can I use the online banking service?

- Visit KFH (formerly AUB) website or download the Mobile app.

- Sign in using your username and password.

- You can then use the service to check your account balance, transfer funds, pay bills, and more.

 

How can I use mobile banking?

- Download the KFH (formerly AUB) Mobile Banking app from the Apple App Store or Google Play Store.

- Sign in using your username and password.

- You can then use the app to check your account balance, transfer funds, pay bills, and more.

 

Does the app or Website require a specific operating system?

- Our app is compatible with all major operating systems, including iOS, Android, and Windows.

- The app also supports native voiceover tools, such as VoiceOver on iOS and macOS, and TalkBack on Android.

 

How do I change the font size on the online banking service?

- You can use your operating system's accessibility settings to change the font size.

- For example, on Windows, you can press Windows+U to open the Ease of Access Center. Then, click on "Make the text bigger or smaller" and select the desired font size.

- Once you have changed the font size, you will need to refresh the online banking page for the changes to take effect.

 

How can blind and visually impaired clients use the online banking service?

- They can use a screen reader to navigate the online banking service.

- A screen reader is a software application that reads aloud the text on a computer screen.

- There are many different screen readers available, such as VoiceOver on iOS and macOS, and TalkBack on Android.

 

I am having trouble using the online banking service. What can I do?

- If you are having any problems while using the online banking service, please contact Allo Baitak service at 1803333.

- We have a professional team who are well trained to help you troubleshoot any problems that you may have.

- You can reach our client service department by phone, email, or live chat.

For any further enquiries, please contact our Allo Baitak service at 1803333.

 

How do I use the online banking service?

Because our duty is to serve you and facilitate your transactions, we have assigned you a coding device with voice recording in order to facilitate the process of login, conversion and benefiting from the main advantages offered to our blind and vision impaired clients. For more information, please visit any of our branches or our website, or give us a call.

 

How can I use mobile banking?

The mobile app for tablets and smartphones is available in the Apple Store and Google Play. Simply search for Kuwait Finance House (formerly Ahli United Bank) Kuwait or visit our website to search for the app download links.

 

Does the app require a specific operating system?

We updated the app to be compatible with Android and iOS.

 

How do I use the app?

Once you have downloaded the app, sign in using the same username and password that you use for the online banking service.

 

What do I do if I lose my coding device and I am blind or visually impaired?

Call the client service or visit one of our branches to stop the coding device and receive a replacement.