Complaints & Disputes Handling Procedure

KFH-Bahrain will always endeavor to provide you with the highest levels of customer service. However, if you are of the opinion that we have fallen short of this, please contact the Branch staff who will be happy to assist.

If after this you feel that your complaint has not been handled to your satisfaction, there are four methods of registering a formal written complaint to the Bank which will be handled by a senior and independent member of the management team.

These methods are (1) Written letter, (2) Email, (3) Website or (4) Call Center

1. Written letter:

The Complaints officer

Kuwait Finance House-Bahrain

West Tower, Bahrain World Trade Center

P.O. Box 2066

Kingdom of Bahrain

2. Email:

[email protected]

3. Website:

www.kfh.bh

4. Call center:

Call us on our 24 Hour Call Center on +973 7777 7777

We will endeavor to acknowledge your correspondence within 5 working days and after investigation, provide you with a formal response within 4 weeks.

Please do not use the Suggestion box in the branch to register a formal complaint as this box has been provided for you to provide general feedback to us.

Best wishes

The Management